1. Who We Are

Connectmodo Limited (“we”, “us”, “our”) is a company incorporated in New Zealand. We operate an AI-powered business coaching platform. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services at connectmodo.com. We are committed to complying with the New Zealand Privacy Act 2020.

2. Data We Collect

We collect the following personal data when you register and use Connectmodo:

Name and email address
Business name and profile information
Conversation and coaching session content
Billing information (processed securely by Stripe — we do not store card details)
Usage data and analytics (pages visited, features used)
Marketing preferences

3. How We Use Your Data

We use your data to:

Provide, maintain, and improve our coaching service
Personalise your coaching experience
Process payments and manage your subscription
Send transactional emails (account, billing, security)
Send marketing communications (only if you opt in)
Comply with legal obligations

4. How We Collect Information

We collect personal information that you provide directly (e.g. when you register or use the service), and information generated automatically through your use of the platform (e.g. usage data). We collect only information that is necessary to provide and improve the service, in accordance with Information Privacy Principle 1 of the New Zealand Privacy Act 2020.

5. Data Sharing

We do not sell your personal data. We share it only with:

Anthropic — to power AI coaching responses (data processed under their privacy terms)
Stripe — to process payments securely
Supabase — for secure database hosting
Vercel — for application hosting

All third-party providers are contractually bound to process your data securely and only as instructed.

6. Data Retention

We retain your data for as long as your account is active or as required by law. If you delete your account, we will remove your personal data within 30 days, except where we are legally required to retain it.

7. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your account and associated data
Withdraw consent for marketing communications at any time
Make a complaint about how we have handled your personal information

To exercise any of these rights, contact us at privacy@connectmodo.com. We will respond within 20 working days as required by the Privacy Act 2020.

8. Security

We use industry-standard security measures including encrypted connections (HTTPS), hashed passwords, and secure cloud infrastructure. No method of transmission over the internet is 100% secure, but we take reasonable steps to protect your data.

9. Cookies

We use essential cookies required to operate the service (authentication sessions). We do not use tracking or advertising cookies.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or in-app notice. Continued use of Connectmodo after changes take effect constitutes acceptance.

11. Governing Law

This Privacy Policy is governed by the laws of New Zealand, including the Privacy Act 2020. Any dispute arising under this policy shall be subject to the exclusive jurisdiction of the courts of New Zealand.

12. Contact & Complaints

For privacy queries, contact us at privacy@connectmodo.com. If you are unsatisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner of New Zealand.